Shipping Policy

Shipping Policy

1. Shipping Areas

• Service Locations: We deliver across India and may ship internationally to customers worldwide. In the unlikely event that shipping is unavailable to your location, our team will notify you promptly.

2. Dispatch and Delivery

• Dispatch Time: Products that are in stock are generally dispatched within one business day of receiving your order. We aim to process all orders promptly, but delivery times may vary based on external factors.
• Tracking: For eligible orders, we provide a tracking link via email once your order is dispatched. This link allows you to monitor the status of your shipment.
• Shipping Time: While we strive to deliver orders within the estimated time frame, shipping times are not guaranteed due to factors beyond our control, such as delays from logistics partners or other external circumstances.

3. Shipping Fees

• Shipping Charges: Shipping fees are calculated based on your location and the size of the order. These charges are non-refundable.
• Cash on Delivery (COD): COD orders may incur additional fees. COD fees are also non-refundable.

4. Delivery Issues

• Non-Delivery: If a delivery attempt fails due to incorrect address details provided by the customer, responsibility for additional shipping costs or order cancellation may lie with the customer.
• Shipping Damage: In case of damaged goods upon delivery, please contact us immediately so we can address the issue appropriately.

1. Returns and Exchanges

• Eligibility: We accept returns and exchanges within 7 calendar days from the date of purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in a resalable condition.
• Order Cancellation: Orders cannot be cancelled once they have been placed.
• Pick-Up Service: While we aim to offer a pick-up service for returns, it is not guaranteed. If pick-up is not available, customers are responsible for shipping the return themselves.
• Ineligible Returns: Returns made beyond the 7-day period, for used items, or without original packaging will not be accepted. Such items may be recycled or discarded without notice.

2. Refunds

• Refund Process: Refunds are processed to the original payment method, except for Cash on Delivery (COD) orders, which may be refunded to the customer’s bank account or issued as store credit depending on the order case.
• Manufacturing Defects: If you discover a manufacturing defect in a product purchased from us, please contact us via email at 19jay.parmar99@gmail.com within 7 calendar days of receiving the product. We cannot accept defect requests beyond this period.

Thank you for choosing Footwear Exclusive Store. We are dedicated to providing you with high-quality products and exceptional service. If you have any questions or need further assistance, please do not hesitate to contact us.