Refunds/Cancellations

1. Returns and Exchanges

• Eligibility: We accept returns and exchanges within 7 calendar days from the date of purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in a resalable condition.
• Order Cancellation: Orders can be cancelled before they are dispatched.
• Pick-Up Service: While we aim to offer a pick-up service for returns, it is not guaranteed. If pick-up is not available, customers are responsible for shipping the return themselves.
• Ineligible Returns: Returns made beyond the 7-day period, for used items, or without original packaging will not be accepted. Such items will be recycled or discarded without notice.
• Hassle-free returns: Returns are accepted within 7 days of delivery. Items must be unused and unworn and have tags intact.
• Refunds: Prepaid orders will be refunded via the original mode of payment, while COD orders will receive store credits.
• Exchanges: Allowed once per item for a same or different product, size, or color of equal or higher value. The price difference, if any, must be paid by the customer. Exchange items must be reported within 7 days of delivery.
• Non-returnable items: Socks, polish, and shoe care accessories cannot be returned or exchanged.
• Defective, incorrect, or damaged items: Must be reported within 24 hours of delivery.
• Pickup fee: INR 99 fee applies for return and exchange pickups. Shipping charges are non-refundable.
• Email: 19jay.parmar99@gmail.com

2. Refunds

• Refund Process: As soon as the product is received at our warehouse, we inspect the item. If everything is found to be in acceptable condition, the refund is issued within 7 working days.
• For a full refund, the original box, barcodes, tags, and unused product condition must be intact.
• If any of these are missing or the returned item does not meet the required condition, a deduction may be applied based on the loss in value.